This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

I am trying to add a new AP 650 but it does not connect to the Hive manager, cli sh capwap client shows all the right values as my other 50+ aps,

I am trying to add a new AP 650 but it does not connect to the Hive manager, cli sh capwap client shows all the right values as my other 50+ aps,

adm
New Contributor

‎10-01-2019 11:46 PM

I am trying to add a new AP 650 but it does not connect to the Hive manager, cli sh capwap client shows all the right values as my other 50+ aps, but this one does not register. Have tried to remove and add again and have reset the AP any help is appreciated 

0 Kudos
1 REPLY 1

samantha_lynn
Esteemed Contributor III

‎10-02-2019 12:52 PM

This guide reviews how to troubleshoot an AP that won't connect to the HiveManager, including checking if it has internet access, if the VLAN it's on is active, how to set a DNS, IP, and default gateway manually, etc: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

 

If those steps don't resolve the issue, you'll likely want to submit a request for an RMA.

0 Kudos
GTM-P2G8KFN