I am trying to add an AP and it gives error message "device failed to onboard".

[childs999]

I am trying to add an AP and it gives error message "device failed to onboard". 

Can you please free-up these serial numbers?

01301604151189

01301604120571

Thanks

Sam

[samantha_lynn]

Thank you for letting us know, unfortunately we'll need to open a support case to resolve this issue. I've emailed you directly with instructions on how to open a case for this issue, please let me know if you have any questions.