I am trying to add an AP and it gives error message "Error 9 The device appears to be in use by another VHM.". How to fix this?

[peter_simons]

I am trying to add an AP and it gives error message "Error 9 The device appears to be in use by another VHM.". How to fix this?

[samantha_lynn]

Please email me the serial number of the device at communityhelp@aerohive.com, and I'll see what our options are regarding freeing up that device for you.