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I am trying to add an AP and it gives error message "Error 9 The device appears to be in use by another VHM.". How to fix this?

I am trying to add an AP and it gives error message "Error 9 The device appears to be in use by another VHM.". How to fix this?

peter_simons
New Contributor

‎11-11-2018 10:25 AM

I am trying to add an AP and it gives error message "Error 9 The device appears to be in use by another VHM.". How to fix this?
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1 REPLY 1

samantha_lynn
Esteemed Contributor III

‎11-12-2018 01:50 PM

Please email me the serial number of the device at communityhelp@aerohive.com, and I'll see what our options are regarding freeing up that device for you.

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GTM-P2G8KFN