I am trying to add an AP and it gives error message "Error 10 Device already onboarded". How to fix this?

[peter_simons]

I am trying to add an AP and it gives error message "Error 10 Device already onboarded". How to fix this?

[peter_simons]

Hello Sam,



I managed to onboard the AP250.

Thank you very much!



Kind Regards,

Peter Simons

[samantha_lynn]

Thanks for letting me know, could you try to add that AP one more time for me? I've cleared out the mismatch on our side for you, so you should be good to go.

[peter_simons]

Hello Sam,



No, the AP250 device is not on the Monitor page.

I purchased the device on the internet and want to connect it using Aerohive Connect.



The serial number is: 02501608090798



Kind Regards,

Peter Simons

[samantha_lynn · Accepted solution]

If you search for that serial number on the Monitor page, does it come up? If you are using HiveManager Classic (myhive.aerohive.com), on the monitor page, you'll want to check the Unmanaged devices tab towards the top of the page. If you could email me the serial number at communityhelp@aerohive.com, I can check where it is currently registered for you on our side of things.