ā11-11-2018 10:24 AM
Solved! Go to Solution.
ā11-12-2018 01:52 PM
If you search for that serial number on the Monitor page, does it come up? If you are using HiveManager Classic (myhive.aerohive.com), on the monitor page, you'll want to check the Unmanaged devices tab towards the top of the page. If you could email me the serial number at communityhelp@aerohive.com, I can check where it is currently registered for you on our side of things.
ā11-12-2018 08:49 PM
ā11-12-2018 08:37 PM
Thanks for letting me know, could you try to add that AP one more time for me? I've cleared out the mismatch on our side for you, so you should be good to go.
ā11-12-2018 08:26 PM
ā11-12-2018 01:52 PM
If you search for that serial number on the Monitor page, does it come up? If you are using HiveManager Classic (myhive.aerohive.com), on the monitor page, you'll want to check the Unmanaged devices tab towards the top of the page. If you could email me the serial number at communityhelp@aerohive.com, I can check where it is currently registered for you on our side of things.