I am trying to upload 12 new AP 122's within the import area and I'm getting an error on S/N. All S/N's begin with 0, but system wants 0 or 14 characters. Do I leave blank or what is secret to getting the zero to add to the front of the number?

[pjbrake1]

I am trying to upload 12 new AP 122's within the import area and I'm getting an error on S/N. All S/N's begin with 0, but system wants 0 or 14 characters. Do I leave blank or what is secret to getting the zero to add to the front of the number?

[samantha_lynn]

Thank you for providing those for me. I was able to confirm that we'd need the leading zeros for these serial numbers. Adding the 0 in front will bring the serial number to the required 14 characters. If you are getting an error when you try to do this, could you take a screen shot and share that with us?

[samantha_lynn]

Could you send me the serial numbers you are working with? My direct email is communityhelp@aerohive.com. I can verify that they are correct for you. Generally we leave the leading 0 on the serial number if it is present (not all models have serial numbers beginning with 0).