I have a AP250x and it wont connect to the hivemanager. I have checked the CAPWEP and it appears to be connected but in hivemanager it says "disconnected"

[ebrittain]

I have a AP250x and it wont connect to the hivemanager. I have checked the CAPWEP and it appears to be connected but in hivemanager it says "disconnected"

[ebrittain]

I have went through that guide and yeah none of it helps. My firmware is 8.0r1, it connects to the internet and i can see in capwap that it is getting to somewhere it just wont connect in hivemanager:

show capwap client

CAPWAP client:  Enabled 

CAPWAP transport mode: UDP

RUN state: Connected securely to the CAPWAP server 

CAPWAP client IP:    hidden

CAPWAP server IP:    34.202.197.53

HiveManager Primary Name:va2-cws-14.extremecloudiq.com

HiveManager Backup Name: 

CAPWAP Default Server Name: redirector.aerohive.com

Virtual HiveManager Name: XXXXXX

Server destination Port: 12222

CAPWAP send event:    Enabled

CAPWAP DTLS state:    Enabled

CAPWAP DTLS negotiation: Enabled

   DTLS next connect status:  Enable

   DTLS always accept bootstrap passphrase: Enabled

   DTLS session status: Connected

   DTLS key type: passphrase

   DTLS session cut interval:   5 seconds

   DTLS handshake wait interval: 60 seconds

   DTLS Max retry count:     3

   DTLS authorize failed:     0

   DTLS reconnect count:     0

Discovery interval:   5 seconds

Heartbeat interval:   30 seconds

Max discovery interval: 10 seconds

Neighbor dead interval:105 seconds

Silent interval:    15 seconds

Wait join interval:   60 seconds

Discovery count:     0

Max discovery count:   3

Retransmit count:    0

Max retransmit count:  2

Primary server tries:  0

Backup server tries:   0

Keepalives lost/sent:  0/12

Event packet drop due to buffer shortage: 0

Event packet drop due to loss connection: 3

AH-1dedc0#Connection to hidden closed.

[samantha_lynn]

Thank you for letting me know. This guide reviews how to manually connect an AP to ExtremeCloud IQ: http://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

If these steps do not help you, I would recommend opening a technical support case so we can work on this issue with you over a phone call.

[ebrittain]

I will check the article, I created the account in ExtremeCloud IQ, and the AP is using 8.0(something). I am not in the office so I can't double check the minor release, I was thinking there may be a conflict between the AP firmware and the ExtremeCloud.

[samantha_lynn]

Which HiveManager platform are you using, ExtremeCloud IQ or Classic? Also, what firmware version is the AP250x using?

This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using