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I have an AP121 That has been running successfully. Moved it along with 11 others to a new network. All 11 successfully took new settings and are working, yet this one sits with all old settings and refuses to connect

I have an AP121 That has been running successfully. Moved it along with 11 others to a new network. All 11 successfully took new settings and are working, yet this one sits with all old settings and refuses to connect

pjbrake1
New Contributor

I have an AP121 That has been running successfully. Moved it along with 11 others to a new network. All 11 successfully took new settings and are working, yet this one sits with all old settings and refuses to connect even though it's been moved to a different port. Orange Light displays and that's it.

 

Anyone ever reset these ap's or connected via a usb cable to reset? Need assistance if possible?

1 REPLY 1

samantha_lynn
Esteemed Contributor III

The CAPWAP guides will walk you through how to manually connect an AP to the HiveManager and how to troubleshoot it if it still won't connect after the manual settings are entered. I've included the guide below, depending on what HiveManager platform you are currently using:

 

HiveManager Classic (myhive.aerohive.com): https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic

 

HiveManager (formerly NG cloud.aerohive.com): https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

 

GTM-P2G8KFN