10-26-2019 03:41 PM
05-13-2020 03:38 PM
10-30-2019 02:49 PM
If you can email the serial numbers to me at communityhelp@aerohive.com, I can get those freed up for you.
10-30-2019 02:44 PM
I have found that, thank you. I appreciate it. However I am still not able to connect to my access points. I purchased what appears to be excess legacy access points from EBAY. They were new - in box, and were sold by a company that sells excess equipment. I have a small nursery and just want to be able to cover my area around the greenhouse. I get an error message when I try to access the units "Error 9 The device appears to be in use by another VHM." . I suspect that the original buyer purchased a group of these and they were added to his VHM awaiting installation. How can I get the serial numbers removed from the other VHM?
Thanks very much if you can help!
10-28-2019 01:56 PM
If you're using HiveManager (formerly NG), this guide reviews how to build a PSK SSID (everyone uses the same password to connect): https://thehivecommunity.aerohive.com/s/article/PSK-SSID-How-To-NG
And this guide reviews how to push that configuration out to your AP: https://thehivecommunity.aerohive.com/s/article/How-to-push-a-configuration-update-to-a-device-in-HiveManager
Is that what you were looking for?