I'm having this error "Can not get the required device list" HELP needed to resolve this

[AnonymousM]

I'm having this error "Can not get the required device list" HELP needed to resolve this

[samantha_lynn]

If you're using a cloud instance, it's something our internal engineers need to fix for you. If you're using an on premises instance, it might be a resource issue that we'll need to dig in to on a case by case basis as it depends a lot on your particular instance and client load.

[alex_leinung]

Hi Sam ,

I have created a case for this problem, but was wondering why there is nothing on the community about this problem..

[samantha_lynn]

You'll want to open a case for that issue so our engineers can troubleshooting with you. We've enabled case creation access for you in Hive Community, please let me know if you have any trouble filing a case.