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I need to get a serial number unassigned. I get the following message when trying to add it to my hive. "The serial number belong to another VHM in Redirector" How do i go about doing this. I cant open a support case

I need to get a serial number unassigned. I get the following message when trying to add it to my hive. "The serial number belong to another VHM in Redirector" How do i go about doing this. I cant open a support case

rkeele
New Contributor

‎07-01-2019 08:08 PM

I need to get a serial number unassigned. I get the following message when trying to add it to my hive. "The serial number belong to another VHM in Redirector" How do i go about doing this. I cant open a support case
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1 REPLY 1

samantha_lynn
Esteemed Contributor III

‎07-02-2019 12:54 PM

Please email the serial number to be at communityhelp@aerohive.com and I can get that AP freed up for you.

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GTM-P2G8KFN