i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

[ced]

i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

[ced]

Hello Sam,

at the end, i had to enable on my antispam system the relay based on your (current) IP address 34.242.xxx.xxx using as a sender a fake @aerohive address.

[samantha_lynn]

You'll want to look for the HiveManager dns look up for your URL up to aerohive.com.

[ced]

just to check the firewall log, can you tell me what is the IP should i search for as a sender?

[samantha_lynn]

We aren't going to be sending an email through our own servers, we send it through your server/email, so it needs your SMTP server information.

I tried testing the test email, but I got the same error as you. I put in a known good email address, and had the same problem. This narrows the problem down to the SMTP server we're trying to use. My best guess is either 1) the authentication/encryption is bad and the server is rejecting it, which is then being interpreted as a n invalid email address or 2) The server won't let us send from an email address, and it might need a mailbox instead of an individual address.