I've bought a second hand AP230 which is still registered to another VHM. I emailed communityhelp@aerohive.com, but received no reply - what can I do?

[spangled]

I've bought a second hand AP230 which is still registered to another VHM. I emailed communityhelp@aerohive.com, but received no reply - what can I do?

[spangled]

Thank you Sam - it's successfully migrated now.

[samantha_lynn]

I'm sorry for the delay last week, I was out of the office. You should have a response now.