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im trying to add an access point with the serial number 01301703060991, but im getting an error (A stake record of the device was found in the redirector.) can someone help me with this please? Thanks

im trying to add an access point with the serial number 01301703060991, but im getting an error (A stake record of the device was found in the redirector.) can someone help me with this please? Thanks

ahmedombadda
New Contributor

‎06-14-2019 04:54 PM

im trying to add an access point with the serial number 01301703060991, but im getting an error (A stake record of the device was found in the redirector.) can someone help me with this please? Thanks
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1 REPLY 1

samantha_lynn
Esteemed Contributor III

‎06-17-2019 12:49 PM

Would you be able to send proof of purchase for this device (including the serial number on the proof of purchase) to Communityhelp@aerohive.com? Once we have this, I should be able to free that device up for you.

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GTM-P2G8KFN