In Hivemanager classic (6.8r7a) under Monitor> Device Inventory I don't have an add option, only Remove and Export. Am I missing something?

[w1f1n00b]

In Hivemanager classic (6.8r7a) under Monitor> Device Inventory I don't have an add option, only Remove and Export. Am I missing something?

[dennisph]

is the name of the server Hivemanager?

[w1f1n00b]

Ok. So that's what I was missing. I am seeing the Add option under unmanaged devices.

My problem now is why are they going to redirector without finding the on prem hive. I can ping the hostname or IP of the onprem hive which leads me to believe DNS is properly configured, but I didn't set this up initially so it's still possible I'm missing something there.

[dennisph]

John, I am on prem as well usually the access points would find hivemanager automatically which means you would not have to add devices. There is and unmanaged tab right above device inventory you can click. After that click device inventory and you should see and add option now. I don't have the add option either when I have the manage devices tab selected either.

[w1f1n00b]

I've tried logging in with this account and am getting the same results. It appears the accounts are listed in order they were created, and this is first on the list. My account is also in the same user group. Is there any way to know for sure who the original user was? Does that email address provide any clues?

[w1f1n00b]