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Is anyone else expericing sporadic performance with the new AP650's? I've summarized our current problems below and raised a case with our support but i'd be keen to know if anyone can replicate this

Is anyone else expericing sporadic performance with the new AP650's? I've summarized our current problems below and raised a case with our support but i'd be keen to know if anyone can replicate this

oliver_eve
New Contributor
Is anyone else expericing sporadic performance with the new AP650's? I've summarized our current problems below and raised a case with our support but i'd be keen to know if anyone can replicate this
7 REPLIES 7

samantha_lynn
Esteemed Contributor III

Thanks for letting me know the error you're seeing. I just confirmed that 10.0r4 isn't currently supported on the latest VA yet. You can check this here, under the HiveManager Support for HiveOS, Devices, and Browsers> Supported HiveOS Software section: http://docs.aerohive.com/330000/docs/help/english/ng/Content/learning-whats-new.htm

oliver_eve
New Contributor

Hey,

 

I've managed to upgrade our HM(although the controller needed a manual reboot as he didn't come back properly by himself), i can't add the version of HiveOS you suggested:

 

Cannot upload firmware AP650-10.0r4.img.S on 2.

 

@Sam Pirokā€‹ do you have any advice?

bruce_stahlin
Contributor III

Here's the download link:

https://thehivecommunity.aerohive.com/s/download/a2v0c000000NuviAAC/ap650100r4imgs

 

There's also a HiveManager update, 12.8.3.2-NGVAFEB19.

oliver_eve
New Contributor

We are running HM On premise - 12.8.3.1

 

As mentioned above it varies per AP. I can't see 10.0r4 available on the community pages.

GTM-P2G8KFN