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Is there a way to bypass the initial SMTP setup when configuring HiveManager?

Is there a way to bypass the initial SMTP setup when configuring HiveManager?

Penny1
New Contributor

I am trying to setup a new instance of HiveManager NG to configure so we can migrate all of our devices off of the old HiveManager. Unfortunately I've run into a roadblock in the initial setup process. The page for configuring the SMTP settings requires the username be a valid email address (i.e. username@domain.com). We use AWS for our SMTP service and it does not use a full email address for the username. Has anyone figured out a way to work around this? This seems to be a common situation; not all SMTP servers require a fully qualified email address for the username.

 

Thanks,

Doug

19 REPLIES 19

Penny1
New Contributor

I was able to move past the SMTP setup by simply adding a domain to the end of the username. However, this leads to the next question of how can I make this actually work with out SMTP server which only uses the username, not the domain, for authentication?

 

Penny1
New Contributor

I have not tried a non-working email account, I just assumed it would do a test against the email account. I will give that a shot and report the results here.

samantha_lynn
Esteemed Contributor III

Thank you for clarifying. I was under the impression you could enter a non-working email at this stage for an on-premises deployment. I'm going to test this in my lab to be sure, I'll let you know how that goes and what our next steps will need to be.

Penny1
New Contributor

This is for an on-premise HiveManager installation.

samantha_lynn
Esteemed Contributor III

Since the answer depends a bit on what kind of HiveManager you're setting up, could you tell me if this is for an on premises HiveManager or an online instance?

GTM-P2G8KFN