Login Problem

[d_degrauw]

I cannot log in anymore on the platform. I was admin and I can still connetc on "https://portal.aerohive.com/".

On the new platform, I can't connect, when I try to renew my password, I never receive the mail, neither in my spam mailbox, nor in my receive mailbox.

I can no more manage my AP, my users or my licences. It's a big probem for me.

Can you do a quick action to repare this mistake,

Info I can give to help you : " VHM-Y25TBF ( GIE_Codelog_Immobilier_Support )"

Thank's

[d_degrauw]

Ok, thank's a lot for your answers. You can close the case

Regards,

[samantha_lynn]

Yes, they would need to create an account for you before you can access the HiveManager.

[d_degrauw]

Does it mean that one of those admins must create an account for me ?

[samantha_lynn]

Thank you for that serial number, I was able to find the HiveManager it is connected to, but your email is not registered to that HiveManager. I did see other users with your same email domain, I've emailed you directly with a list of admins on this HiveManager.