cancel
Showing results for 
Search instead for 
Did you mean: 

Login Problem

Login Problem

d_degrauw
New Contributor

I cannot log in anymore on the platform. I was admin and I can still connetc on "https://portal.aerohive.com/".

On the new platform, I can't connect, when I try to renew my password, I never receive the mail, neither in my spam mailbox, nor in my receive mailbox.

I can no more manage my AP, my users or my licences. It's a big probem for me.

Can you do a quick action to repare this mistake,

 

Info I can give to help you : " VHM-Y25TBF ( GIE_Codelog_Immobilier_Support )"

 

Thank's

18 REPLIES 18

d_degrauw
New Contributor

I answered you by mail but have got no response. I can connect to this URL. But why can't I connect to HiveManager ?

 

samantha_lynn
Esteemed Contributor III

portal.aerohive.com is not a HiveManager URL. Could you please try logging in at myhive.aerohive.com to log in?

d_degrauw
New Contributor

Please can you do anything ?

samantha_lynn
Esteemed Contributor III

Can you try going to myhive.aerohive.com to log in?

GTM-P2G8KFN