Map function is inconsistent. Only maps 2.4GHz, or not at all. We are experiencing poor wifi connectivity in some areas, and are unable to use the maps to aid in troubleshooting the problem.

[ossutech]

Map function is inconsistent. Only maps 2.4GHz, or not at all. We are experiencing poor wifi connectivity in some areas, and are unable to use the maps to aid in troubleshooting the problem.

[samantha_lynn]

Thank you for letting me know the case number, I've left some notes on the case for the technician that takes the case, so they will be up to date with what we've discussed here. Please let me know if I can help with anything else.

[ossutech]

OK, I set up a case, with this # 00258824

Thanks Sam

[samantha_lynn]

Along the top of Hive Community you should see a tool bar, you'd want to click on Cases and go to either all cases or open cases. At the top of the next page you should see an option to open a case. I did confirm that you have case creation permission in Hive Community but please let me know if you run in to any issues. If you could provide the case number to me, I can update it with what we've discussed so far for you.

[ossutech]

OK, so I tried to adjust 3, andcould not make any changes. I guess we need to open a support ticket. How should I go about that?

[samantha_lynn]

Yes, if we need to open a support ticket we can reference this thread so they are up to date on what we've done so far.