My users are having a lot of connection issues.

[AnonymousM]

Most of the time people are using the wired network. Works fine. Lately (last 2 months+) people are having more and more issues connecting to the wifi and are getting dropped when moving around the office. The vendor who installed the AP's came in to do some diag and has more information, I can put you in touch with him if that helps.

[samantha_lynn]

Could you send tech data from an AP in the problem area? I'd like to check for a few things, starting with Radio Frequency Interference and the buffered logs.

To get tech data using HiveManager Classic (myhive.aerohive.com) go to

Monitor> Select the check box next to the AP> Utilities> Get Tech Data.

To get tech data using HiveManager (formerly NG, cloud.aerohive.com) go to

Tools> Utilities> Get tech data> Check the box next to the device> Get tech data (blue button at the top of the page this time).

This guide reviews how to get tech data from the CLI of the AP in case that's easier:

https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

If you'd rather send this to me directly, my email is communityhelp@aerohive.com.