Solid orange light AP won't reset.

[AnonymousM]

Solid orange light AP won't reset.

[samantha_lynn]

You would want to open a support case for configuration assistance. If you can tell me what you're trying to configure, I can do my best to point you to a guide for that.

[srentz]

I received the replacement APs. Could someone walk me through the configuration process. 2025375287

[samantha_lynn]

Just in case someone else runs in to this later on, we consoled in to the AP but we weren't able to get the command line to come up or respond at all. Since we're unable to troubleshoot further if the AP won't respond, we're going to RMA the AP for you.

[AnonymousM]

Hi Sam,

Are you available for a call. I'm using PuTTY, but the I can't send commands to the AP. -Steven (202) 537-5287

[samantha_lynn]

The orange/amber light means broadcasting but not connected to the HiveManager. I'm not sure about it not resetting, it's possible to disable that physical reset button on the AP in the configuration, but ultimately we'd need to console in to the AP to see if it responds when we hold the reset button down or when we run the command "reset config".

To get the AP to connect to your HiveManager, we'd want to run CAPWAP commands/troubleshooting. The follow guide will help you with that process, depending on what HiveManager platform you are using:

HiveManager Classic (myhive.aerohive.com): https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic

HiveManager (formerly NG, cloud.aerohive.com): https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG