The portal for guest request a password in a guest network, show an "Internal Server Error 500"

[diego_moscardi]

I created a guest network with the option for the guest ask for the acess in the portal and then the administrator approve and generate a password. This portal does'nt works and show an error: "Internal Server Error 500"

[samantha_lynn]

Would you be able to add me as an external admin using the email slynn@aerohive.com, let me know your organization name which can be found in Global Settings> Account Details, and the name of the Network policy and SSID I should focus on, so I can take a look at the configuration? No changes will be made without your express, prior approval, I just want to take a look at the settings we're working with.

[diego_moscardi]

I'm using the HiveManager NG and this is an external hosted control panel.

[samantha_lynn]

Are you using HiveManager Classic (myhive.aerohive.com) or HiveManager (formerly NG, cloud.aerohive.com)? Also is this an externally hosted CWP or is this the default CWP for Aerohive?