Two of our AP121s running 6.4r1a will not update. I've rebooted both APs multiple times but every time I try to update it says "Device Update Failed"

[barrettjerry6]

The error message it gives is "The CLI 'save image https://cloud-va2.aerohive.com:443/afs-webapp/hiveos/images/AP141-6.5r12.img.S admin VHM-JLKLFZPN password *** basic no-prompt' execute failed, cause by: The Aerohive device was unable to save the image to flash memory. Reboot the Aerohive device and try again. If this problem persists, contact Aerohive Support."

[MatzeKS]

Hi Sam, I'd be great if you can also provide me the latest "AP141-6.5r12.img.S" for AP121.

I'm unable to upgrade my two AP121 from 6.1.r1 to latest release via CloudIQ.

many thanks in advance

Matthias

[barrettjerry6]

Manually updating them worked. Thanks.

[samantha_lynn]

Thanks for letting me know, I've emailed you directly with the firmware files you will need and a guide that reviews how to update firmware via the APs Web UI. We'll need to update the AP to at least 6.5r3 in order to manage it via the HiveManager.