Unable to connect AeroHive Hivemanager skill to Alexa

[dustin2]

I had an issue with my email that I did end up resolving, which finally allowed the emails to come through to verify my account. However, by that time the app had closed on my phone and when selecting to make a new account again it says my email is registered, so I tried logging in with the credentials I gave it and get the following error:

<code>

{"errorMessage":"The security token included in the request is invalid. (Service: AWSCognitoIdentityProvider; Status Code: 400; Error Code: UnrecognizedClientException; Request ID: 0927810b-7b73-11e9-a47f-dbf7ac512761)","errorType":"com.amazonaws.services.cognitoidp.model.AWSCognitoIdentityProviderException","stackTrace":["com.amazonaws.http.AmazonHttpClient$RequestExecutor.handleErrorResponse(AmazonHttpClient.java:1660)","com.amazonaws.http.AmazonHttpClient$RequestExecutor.executeOneRequest(AmazonHttpClient.java:1324)","com.amazonaws.http.AmazonHttpClient$RequestExecutor.executeHelper(AmazonHttpClient.java:1074)","com.amazonaws.http.AmazonHttpClient$RequestExecutor.doExecute(AmazonHttpClient.java:745)","com.amazonaws.http.AmazonHttpClient$RequestExecutor.executeWithTimer(AmazonHttpClient.java:719)","com.amazonaws.http.AmazonHttpClient$RequestExecutor.execute(AmazonHttpClient.java:701)","com.amazonaws.http.AmazonHttpClient$RequestExecutor.access$500(AmazonHttpClient.java:669)","com.amazonaws.http.AmazonHttpClient$RequestExecutionBuilderImpl.execute(AmazonHttpClient.java:651)","com.amazonaws.http.AmazonHttpClient.execute(AmazonHttpClient.java:515)","com.amazonaws.services.cognitoidp.AWSCognitoIdentityProviderClient.doInvoke(AWSCognitoIdentityProviderClient.java:7375)","com.amazonaws.services.cognitoidp.AWSCognitoIdentityProviderClient.invoke(AWSCognitoIdentityProviderClient.java:7344)","com.amazonaws.services.cognitoidp.AWSCognitoIdentityProviderClient.invoke(AWSCognitoIdentityProviderClient.java:7333)","com.amazonaws.services.cognitoidp.AWSCognitoIdentityProviderClient.executeAdminUpdateUserAttributes(AWSCognitoIdentityProviderClient.java:2336)","com.amazonaws.services.cognitoidp.AWSCognitoIdentityProviderClient.adminUpdateUserAttributes(AWSCognitoIdentityProviderClient.java:2305)","com.aerohive.alexa.account.core.cognito.repository.impl.CognitoUserRepositoryImpl.save(CognitoUserRepositoryImpl.java:72)","com.aerohive.alexa.account.lambda.cognito.auth.callback.CognitoAuthCallbackLambda.doAccept(CognitoAuthCallbackLambda.java:53)","com.aerohive.alexa.account.lambda.cognito.auth.callback.CognitoAuthCallbackLambda.doAccept(CognitoAuthCallbackLambda.java:20)","com.aerohive.alexa.account.core.spring.AbstractSpringBootLambdaConsumer.accept(AbstractSpringBootLambdaConsumer.java:54)","reactor.core.publisher.FluxPeekFuseable$PeekFuseableSubscriber.onNext(FluxPeekFuseable.java:190)","reactor.core.publisher.FluxJust$WeakScalarSubscription.request(FluxJust.java:99)","reactor.core.publisher.FluxPeekFuseable$PeekFuseableSubscriber.request(FluxPeekFuseable.java:138)","reactor.core.publisher.MonoIgnoreElements$IgnoreElementsSubscriber.onSubscribe(MonoIgnoreElements.java:64)","reactor.core.publisher.FluxPeekFuseable$PeekFuseableSubscriber.onSubscribe(FluxPeekFuseable.java:172)","reactor.core.publisher.FluxJust.subscribe(FluxJust.java:70)","reactor.core.publisher.FluxPeekFuseable.subscribe(FluxPeekFuseable.java:86)","reactor.core.publisher.MonoIgnoreElements.subscribe(MonoIgnoreElements.java:37)","reactor.core.publisher.FluxSourceMono.subscribe(FluxSourceMono.java:46)","reactor.core.publisher.Flux.subscribe(Flux.java:7734)","reactor.core.publisher.BlockingIterable.iterator(BlockingIterable.java:80)","org.springframework.cloud.function.adapter.aws.SpringBootStreamHandler.result(SpringBootStreamHandler.java:72)","org.springframework.cloud.function.adapter.aws.SpringBootStreamHandler.handleRequest(SpringBootStreamHandler.java:67)"]}

</code>

[samantha_lynn]

Thank you for your patience, I've been looking in to this but so far I haven't found a good resolution. I think the best coarse of action is going to be opening a technical support case for this issue. I've emailed you directly with details on how to open a support case, please let me know if you have any trouble filing the case.