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Updating config or firmware fails

Updating config or firmware fails

dirk_haex
New Contributor

‎07-12-2019 07:11 AM

Error when sending configuration or firmware update to BR-100. 

I tried doing this internally (as our HiveManager is running on prem) and externally by entering the HiveManager address and port in the BR-100.

 

What I also tried is updating to an older firmware but it did not help.

I've already reset the device etc but nothing appears to be working.

 

Existing Aerohive devices are still able to connect without any issue.

 

8f1cb21d15cc4877a81b81a5e7a02ca4_0690c000008frARAAY.png

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5 REPLIES 5

peter_dobovicni
New Contributor

‎07-15-2019 09:24 AM

Yes same XML error.

 

 

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dirk_haex
New Contributor

‎07-15-2019 08:46 AM

The default passphrase alert is normal because a full config has not been pushed yet.

Do you also get the XML generation error for the BR100?

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dirk_haex
New Contributor

‎07-15-2019 08:43 AM

Hi Sam,

 

Hivemanager is 8.2r2c

BR100 firmware does not really make a difference, I tried with different versions. (currently 6.5r10.205308)

 

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peter_dobovicni
New Contributor

‎07-15-2019 08:28 AM

I have exactly the same problem. Problem strated also on July 12th.

 

HiveManager is on premise 8.2r2

BR100 firmware: 6.5r8.172964

 

I have opened a case with my Aerohive support.

 

We also have similar problem with BR100 at another customer.

 

The common problem is they both display error "Default DTLS passphrase is in use. Push a complete config to update the passphrase automatically, or set it manually and push a complete or delta config.".

 

Please

 

 

 

 

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