Updating config or firmware fails

[dirk_haex]

Error when sending configuration or firmware update to BR-100. 

I tried doing this internally (as our HiveManager is running on prem) and externally by entering the HiveManager address and port in the BR-100.

What I also tried is updating to an older firmware but it did not help.

I've already reset the device etc but nothing appears to be working.

Existing Aerohive devices are still able to connect without any issue.

[samantha_lynn]

Could you tell me what HiveManager version you're using and what firmware version the BR100 is on currently? This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using