Users connected with Internet only and Guest SSID are able to connect , but getting popup "No Internet connectivity" sometimes "Internet may not be available " Please advise the root cause and how to fix this. We are using Hivemanager NG

[ramesh_pandey]

Users connected with Internet only and Guest SSID are able to connect , but getting popup "No Internet connectivity" sometimes "Internet may not be available " Please advise the root cause and how to fix this. We are using Hivemanager NG

[samantha_lynn]

Thank you for letting me know. Could you add me as an external admin so I can review your configuration for you? No changes will be made, I just want to get a better idea of the settings involved. If you'd like to add me, please use spirok@extremenetworks.com. This guide reviews how to add an external admin and how to find your Organization name, which I will need to find your VIQ instance in particular: https://thehivecommunity.aerohive.com/s/article/Allowing-Support-Access-to-HiveManager

Please also let me know the name of the Network policy and SSID I should be looking at. If you'd rather share this information with me directly, please feel free to email it to me with the address above or communityhelp@aerohive.com.

[ramesh_pandey]

Hi Sam, although user is connected with SSID getting valid IP address but still unable to browse anything.

[samantha_lynn]

Are the users still able to browse when this message appears, or does the client device seem to be disconnected from the wireless network?