11-09-2018 10:08 AM
What is the destination IP Address I tell my ISP to open up UDP Port 12222.
Any other firewall info i need to tell them as all my Access Points are disconnected because this port is blocked currently.
Source IP address: Port: UDP-1222
Destination IP address: ?
11-12-2018 02:19 PM
Thank you, it usually takes them 24 hours to make the change and I'll update you when they do and if it's worked.
11-12-2018 02:16 PM
I believe it will, please let me know if it does not and we'll continue working on this with you.
11-12-2018 02:15 PM
Thank you I have passed this information onto our ISP (RM Broadband).
I did call up Aerohive support last week who told me to make the changes below which my ISP did and now I can see 2 AP's in the Console but not the other 10 AP's I have. Hopefully with your updated information this will allow me to see all AP's in the console?
RM Safetynet allowed Address
*.aerohive.com
-Firewall
Source: School network
Port: UDP-12222
Destination:54.172.0.252
Source: School network
Port: UDP-12222, TCP-2083, 20000-20256
Destination: 34.253.190.192- 34.253.190.255
11-12-2018 01:21 PM
Thanks very much for the URL, the scope you'd want to allow is going to be- 34.248.0.0/13
Is that what you were looking for?