When I try to invite a colleague from the partner account that has already created an account in the Aerohive community, it tells me that the email already exists and does not allow me. How can I add it to the colleagues account if it already exists?

[AnonymousM]

When I try to invite a colleague from the partner account that has already created an account in the Aerohive community, it tells me that the email already exists and does not allow me. How can I add it to the colleagues account if it already exists?

[samantha_lynn]

Thank you for letting me know. I've informed my manager that we did not hear from the partners team and we'll have an update for you later today. I'm very sorry for the delay, please continue to let me know if you do not hear anything so I can follow up for you on our side.

[AnonymousM]

I still have the same problem and I do not have news again. Please, is urgent.

[AnonymousM]

I have already sent the email, I hope to be able to invite as a colleague with the partner account and be able to enter https://aerohive.absorbtraining.com/#/login as soon as possible. Thank you.

[samantha_lynn · Accepted solution]

If you email me at communityhelp@aerohive.com with the email addresses you are trying to use, I will see what the issue is and we can get that resolved for you.