When trying to update any of our APs (Mostly AP230s) we get the following error

[AnonymousM]

When trying to update any of our APs (Mostly AP230s) we get the following error

[samantha_lynn · Accepted solution]

SCP errors are almost always firewall related. You'll want to confirm ports UPD 12222, TCP 22, HTTP 80, and TCP 443 are allowing outbound traffic. If you can't find a block on the firewall or any content filters you may have, we could run some CAPWAP debugs to get a better idea of why the updates are failing.

CAPWAP debugs*:

_debug capwap info

_debug capwap basic

_debug capwap stat

Once you've enabled these debugs, try to push an update again, wait for it to fail, then get tech data. If you can send the tech data to me at communityhelp@aerohive.com, I'll review it and let you know what we see.

*You can always disable debugs if you want by adding "no" to the front of the command. Or reboot the AP, which will disable the debugs as well.

[jadf1]

Having a similar issue at two different sites also with AP230s. However, they vary error messages between not enough memory and unknown error on signature update. I've tried rebooting, etc. I may have to reset if no other options.

[AnonymousM]

Yes, we’ve rebooted a few and tried to no avail.
No capwap errors being reported

Thanks,
Lee Smith

[bruce_stahlin]

Have you rebooted an AP and tried again? Any loss of capwap during the process?