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Your permission of account will automatically be limited because HiveManager lost the connection with the license server (hmupdates.aerohive.com). Please check your network settings.

Your permission of account will automatically be limited because HiveManager lost the connection with the license server (hmupdates.aerohive.com). Please check your network settings.

h_voss
New Contributor

Hi,

 

i cant manage my devices. When i log in to hivemanager i get that message:

 

Your permission of account will automatically be limited because HiveManager lost the connection with the license server (hmupdates.aerohive.com). Please check your network settings.

 

The communication to hmupdates.aerohive.com is o.k. in our firewall.

I can also search for updates.

 

Any ideas?

 

 

 

Number of Aerohive devices licensed: 0

 

Number of VPN Gateway Virtual Appliances licensed: 0

 

Number of VHMs licensed: 0

 

HiveManager Activated: Yes

 

User Manager License: Installed

 

Client Management License: Not Installed

 

 

Aerohive Devices in HiveManager

 

   Aerohive Devices  61

 

   VPN Gateway Virtual Appliances  0 Key and inventory export

 

 

We have 62 licenses

 

And there is one Expired Entitlement Key for 30 devices but i cant delete it

 

15 REPLIES 15

samantha_lynn
Esteemed Contributor III

Sorry about that, could you try the new key I've sent you? Also, if you see traffic for that key, can you please check for any other traffic going to the same place to see if it all gets through?

h_voss
New Contributor

but Unable to validate the entitlement key (xxx).

This entitlement key does not exist.

h_voss
New Contributor

Hi, thank you. Yes i see traffic go trough:

 

06de0ce7e5eb4f0a9fc831c10ad4faee_0690c000009PMCEAA4.png

samantha_lynn
Esteemed Contributor III

Thank you for letting me know. I've emailed you directly with a temporary key, could you try adding that to the HiveManager and letting me know if you see that traffic go through the firewall and get a response?

h_voss
New Contributor

after a restart i can see communication on our sophos firewall with that host. but its the same as when i search for updates manually

GTM-P2G8KFN