10-29-2019 11:15 AM
i cant manage my devices. When i log in to hivemanager i get that message:
Your permission of account will automatically be limited because HiveManager lost the connection with the license server (hmupdates.aerohive.com). Please check your network settings.
The communication to hmupdates.aerohive.com is o.k. in our firewall.
I can also search for updates.
Number of Aerohive devices licensed: 0
Number of VPN Gateway Virtual Appliances licensed: 0
Number of VHMs licensed: 0
HiveManager Activated: Yes
User Manager License: Installed
Client Management License: Not Installed
Aerohive Devices in HiveManager
Aerohive Devices 61
VPN Gateway Virtual Appliances 0 Key and inventory export
We have 62 licenses
And there is one Expired Entitlement Key for 30 devices but i cant delete it
11-11-2019 02:20 PM
Yes I did receive it, thank you very much for sending that over. I have created a courtesy technical support case so we can keep all the data and notes in one place. I'll review the data you just sent with our experts and let you know what the next steps are, both here and in the case.
11-09-2019 07:00 AM
of course. did you received it? it was an big file
11-08-2019 06:23 PM
Thank you for your patience, I reviewed this issue with our experts and they've requested HiveManager Tech data. Would you be able to go to Global Settings> Download the technical support data from the left hand side menu and email that to me at email@example.com?
11-01-2019 07:58 AM
Yes, the new key was o.k. and is activated. i didnt see any other traffic except that one package in that moment to 184.108.40.206