VDX6730 password lost after upgrade

[Laura_Pineiro]

Hello

I had upgraded two VDX6730 to version 4.1.3d. They were before at 3.0.1aa. During the upgrade I received some logs related to user admin and super changed parameters.
After the Upgrade was completed, I'm not able to connect to the management port. I get an authentication error.
I ran a debug at the radius server and I saw the authentication request wasn't arriving to the server.
I tested with the default credentials:
admin/password and super/password but it didn't worked either.

Is it there any other user/password I can try?

The switches are installed in another place, so I will like to know if there's another way (other than console connection and reset password procedure) to have access to the switch.

Thanks in advance.

[Laura_Pineiro]

Thanks for your help..

[Michael_Morey]

The behavior should be the same on either console or SSH/Telnet. It sounds like we may need to recover the passwords, so it would be best to have someone on site to console to the switch. I see your case now and will pass this to a manager to have a TSE call you.

[Laura_Pineiro]

That's what i did yesterday. But I have not replay from Extreme support. Is it possible that default user/password only work in console?

For example, if i get someone to go to the site and connect a laptop to the console port, maybe the default password will work...I don't know, I think I'll just will try to get someone there.....

[Michael_Morey]

Laura,

If the issue is not special characters, and the default accounts are not logging in, I would recommend you open a case with Extreme Support to go through the issue in detail.

[Laura_Pineiro]

Hello,

I had used all the default password (included root/fibranne) and it doesn work..

Those are the logs from the upgrade (only one of the switch, the message are the same for the other one):

Severity Acknowledged Last Event Server Time Description Source Name Source Address Category Count Message ID Fabric Name Port Name
Info No lun. nov. 19 2018 15:00:50 EST Event: passwd, Status: success, Info: User account [user], password changed. [User: admin] switch002 10.1.2.7 Security Event 1 SEC-3024 switch001
Info No lun. nov. 19 2018 15:00:50 EST Event: userconfig, Status: success, Info: User account [user] [Enabled;Password UnExpired;]. [User: admin] switch002 10.1.2.7 Security Event 1 SEC-3027 switch001
Info No lun. nov. 19 2018 15:00:50 EST Changed account user. switch002 10.1.2.7 Security Event 1 SEC-1197 switch001
Info No lun. nov. 19 2018 15:00:50 EST Changed account user. switch002 10.1.2.7 Security Event 1 SEC-1197 switch001
Info No lun. nov. 19 2018 15:00:49 EST Role 'admin' is changed. switch002 10.1.2.7 Security Event 1 SEC-3501 switch001
Info No lun. nov. 19 2018 15:00:49 EST Role 'admin' is changed. switch002 10.1.2.7 Security Event 1 SEC-3501 switch001
Info No lun. nov. 19 2018 15:00:49 EST Role 'admin' is changed. [User: admin] switch002 10.1.2.7 Security Event 1 SEC-3501 switch001
Info No lun. nov. 19 2018 15:00:49 EST Added account super with admin authorization. switch002 10.136.239.107 Security Event 1 SEC-1180 switch001
Info No lun. nov. 19 2018 15:00:49 EST Event: userconfig, Status: success, Info: User account [super] added. Role: [admin], Password [Unexpired], Home Context [0], AD/VF list [ 0]. [User: admin] switch002 10.1.2.7 Security Event 1 SEC-3025 switch001
Info No lun. nov. 19 2018 15:00:49 EST Added account super with admin authorization. switch002 10.1.2.7 Security Event 1 SEC-1180 switch001
Info No lun. nov. 19 2018 15:00:46 EST Event: userconfig, Status: success, Info: User account [admin] [Enabled;Password UnExpired;]. [User: admin] switch002 10.1.2.7 Security Event 1 SEC-3027 switch001
Info No lun. nov. 19 2018 15:00:46 EST Changed account admin. switch002 10.1.2.7 Security Event 1 SEC-1197 switch001
Info No lun. nov. 19 2018 15:00:46 EST Event: passwd, Status: success, Info: User account [admin], password changed. [User: admin] switch002 10.1.2.7 Security Event 1 SEC-3024 switch001
Info No lun. nov. 19 2018 15:00:46 EST Changed account admin. switch002 10.1.2.7 Security Event 1 SEC-1197 switch001
Info No lun. nov. 19 2018 15:00:45 EST RADIUS configuration change, action CHANGE, server ID 172.25.7.2. switch002 10.1.2.7 Security Event 1 SEC-1184 switch001
Info No lun. nov. 19 2018 15:00:45 EST RADIUS configuration change, action CHANGE, server ID 172.25.7.2. switch002 10.1.2.7 Security Event 1 SEC-1184 switch001
Info No lun. nov. 19 2018 15:00:45 EST Event: aaaConfig, Status: success, Info: Attribute [secret] of RADIUS server 172.25.7.2 changed (null). switch002 10.1.2.7 Security Event 1 SEC-3016 switch001
Info No lun. nov. 19 2018 15:00:44 EST RADIUS configuration change, action ADD, server ID 172.25.7.2. switch002 10.136.239.107 Security Event 1 SEC-1184 switch001
Info No lun. nov. 19 2018 15:00:44 EST RADIUS configuration change, action ADD, server ID 172.25.7.2. switch002 10.136.239.107 Security Event 1 SEC-1184 switch001
Info No lun. nov. 19 2018 15:00:44 EST Event: aaaConfig, Status: success, Info: Added RADIUS server 172.25.7.2 for AAA services. switch002 10.1.2.7 Security Event 1 SEC-3014 switch001
Info No lun. nov. 19 2018 15:00:43 EST Event: aaaConfig, Status: success, Info: Attribute [secret] of RADIUS server 172.25.7.2 changed (null). switch002 10.1.2.7 Security Event 1 SEC-3016 switch001
Info No lun. nov. 19 2018 15:00:43 EST RADIUS configuration change, action CHANGE, server ID 172.25.7.2. switch002 10.1.2.7 Security Event 1 SEC-1184 switch001
Info No lun. nov. 19 2018 15:00:43 EST RADIUS configuration change, action CHANGE, server ID 172.25.7.2. switch002 10.1.2.7 Security Event 1 SEC-1184 switch001
Info No lun. nov. 19 2018 15:00:41 EST Event: aaaConfig, Status: success, Info: Added RADIUS server 172.25.7.2 for AAA services. switch002 10.136.239.107 Security Event 1 SEC-3014 switch001
Info No lun. nov. 19 2018 15:00:41 EST RADIUS configuration change, action ADD, server ID 172.25.7.2. switch002 10.1.2.7 Security Event 1 SEC-1184 switch001
Info No lun. nov. 19 2018 15:00:41 EST RADIUS configuration change, action ADD, server ID 172.25.7.2. switch002 10.1.2.7 Security Event 1 SEC-1184 switch001