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AP245X Firmware not updating

AP245X Firmware not updating

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vulcannz
New Contributor

‎10-12-2020 09:48 PM

Hi guys,

 

I have an Aerohive AP245X that is on OS 7.0r2. I have tried to update it to the latest (10.x) both through ExtremeCloud IQ as well as through CLI but it doesn’t update. It also doesn’t show update failed, but reboots and OS version is the same.

 

Can you help?

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SamPirok
Community Manager Community Manager
Community Manager

‎10-13-2020 02:15 PM

Have you tried upgrading via the Web UI of the AP instead? This guide reviews how to do that: https://extremeportal.force.com/ExtrArticleDetail?n=000046425&q=updating%20firmware%20web%20ui

 

If that still doesn’t work, you’ll likely need to open a technical support case. I’d recommend attaching tech data from your AP to the case to speed things up, this guide reviews several methods for retrieving tech data: https://extremeportal.force.com/ExtrArticleDetail?n=000049350&q=Tech%20data

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SamPirok
Community Manager Community Manager
Community Manager

‎10-13-2020 02:15 PM

Have you tried upgrading via the Web UI of the AP instead? This guide reviews how to do that: https://extremeportal.force.com/ExtrArticleDetail?n=000046425&q=updating%20firmware%20web%20ui

 

If that still doesn’t work, you’ll likely need to open a technical support case. I’d recommend attaching tech data from your AP to the case to speed things up, this guide reviews several methods for retrieving tech data: https://extremeportal.force.com/ExtrArticleDetail?n=000049350&q=Tech%20data

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