This is the original case (02008442) which rolled into this one (02163702). Due to GTACS apathetic response of "Unfortunately, this is the current state of XIQ's client monitor" I didn't pursue my frustrations any further so even this case didn't cover the depth of issue with Client Monitor (which if you ask me should be a very important part of the XIQ system) ¯\_(ツ)_/¯