Radio 2 is not supported in Mexico (AP410i-ROW; VE6120 Controller)

[lhernandez]

We are configuring VE6120 Small Controller (Firmware 05.06.01.0035) and adding AP410i-WR, but we can not turn on Radio 2. 

We create a Site for Mexico Country, but in this Site radio 2 is not working. If we create a Site for example UK, this one works.

Any suggestion?

Many thanks.

[lhernandez]

Hi Ovais.

Tzzz…

Do you know when AP version 7.5.1.1 will be released?

Many thanks for your support.

Regards.

[Ovais_Qayyum · Accepted solution]

Hi lhernandez,

I have checked this and as I had suspected, it is a compliance table issue. AP version 7.5.1.1 will have an updated compliance table which will include Mexico. Meanwhile, you can use the UK as a country code.  

Regards,

Ovais

[Ovais_Qayyum]

Hi lhernandez,

Was the channel plan set to “All non-DFS channels”? if not, please set it to that, save the settings and wait for a while for the AP to scan and find non-DFS channel to operate on. 

The log does show that your AP radio-2 has locked onto some DFS channels which could explain why it appears offline:

CLI # show stats ap 2023Y-1115700000 wireless radio2
  Mode: a/n
  MAC Address: 48:9B:D5:F8:57:70
  SSID: pjegto_OP
  Channel: 100: (5500)
  Current Power Level(dBm): 13
  IP Address: 10.6.1.247
  Status: APPROVED
  There are 2 active client(s) on this radio
  There are no WDS children.     

CLI # show stats ap 2023Y-1127700000 wireless radio2
  Mode: a/n
  MAC Address: 48:9B:D5:F8:66:70
  SSID: pjegto_OP
  Channel: 52: (5260)
  Current Power Level(dBm): 6
  IP Address: 10.6.1.246
  Status: APPROVED
  There are 1 active client(s) on this radio
  There are no WDS children.

Regards,

Ovais

[lhernandez]

These is the link to download files

Tech-support and AP log

Let me know it you have problem to download these ones.

Thanks.

Regards.