01-09-2025 08:23 AM
Can SiteEngine use JSONs to create tickets for alerts in a 3rd party helpdesk ticket solution?
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01-10-2025 05:52 AM - edited 01-10-2025 05:53 AM
Alarm can also run a workflow/script. The script/workflow can make an API call to a third-party helpdesk system in JSON format.
01-10-2025 05:53 AM
So far, you are using Workflows with activity based on Python, which will work. We have already used it many times. Below is an example of how to log in to our XIQ cloud.
01-10-2025 05:52 AM - edited 01-10-2025 05:53 AM
Alarm can also run a workflow/script. The script/workflow can make an API call to a third-party helpdesk system in JSON format.
01-10-2025 05:21 AM
Need more info.
Site Engine Alarm Actions can be configured to sent Emails, Traps and execute local scripts on the file system. If a script could be developed to do whatever is necessary with that JSON data to inject it / report it to the 3rd party solution - it seems plausible.