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XIQ-SE upgrade from 24.7.11.22 to 24.10.10.70 Failed

XIQ-SE upgrade from 24.7.11.22 to 24.10.10.70 Failed

Christopher_Tay
Contributor

‎11-12-2024 08:14 AM

I installed a new VM using ExtremeCloudIQSiteEngine_64bit.24.7.11.22-Medium.ova and did the data base migration from ver 24.2 and everything worked fine.

I tried to upgrade to the new version 24.10.10.70 using ExtremeCloudIQSiteEngine_24.10.10.70_64bit_install.bin and the upgrade failed.

I tried to run the upgrade again and now I am getting an error that says I am trying to upgrade from a 32 bit system to a 64 bit system which seems impossible. See attached screen cap. My VM ware says the guest operating system is Ubuntu Linux (64-bit)

Is there a way to fix this or roll back the upgrade?

Thank you,

Chris

XIQ-SE upgrade Error Nov 12 2024.png

 

 

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2 REPLIES 2

Robert_Haynes
Extreme Employee

‎11-13-2024 05:34 AM

Please try the .bin-based upgrade again with the --force (or -force) option. If that fails, do you have a snapshot of the VM pre-upgrade attempt to revert to?

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Christopher_Tay
Contributor
In response to Robert_Haynes

‎11-13-2024 05:59 AM

I tried the --force option and that did not work.  I am still getting the 32-bit error.  I do not have a snapshot of the VM pre-upgrade to revert to.  

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GTM-P2G8KFN