ExtremeCloud™ IQ UI Transition: What You Need to Know

[SamPirok]

The ExtremeCloud™ IQ classic UI will be retired Q4 calendar year 2026. The new UI has been available  since July 2025 to ensure customers have ample time to become comfortable before the classic UI is retired.

We will be transitioning from the classic UI to our modernized new UI which will become the default interface for all ExtremeCloud IQ customers in July 2026. The classic UI will be officially retired in Q4 2026 (before December 31, 2026). 

Why is This Transition Needed?

• ExtremeCloud IQ classic is based on legacy architecture
• No new features are being added in ExtremeCloud IQ classic 
• All features / capabilities are developed in ExtremeCloud IQ new UI and Extreme Platform ONE 

Seamless Transition to ExtremeCloud IQ new

• Customers will have a new UI and UX to manage their networks with ExtremeCloud IQ new 
• There will be NO IMPACT to customers data / networks / logs / devices 
• Customers will continue to manage and monitor their network as they have been doing prior to the upgrade

What’s Changing

• ExtremeCloud IQ is transitioning from the classic UI to the new UI experience.
• This is a user interface update only. The underlying platform, configurations, policies, and data remain unchanged. 
• There are specific features that will not be available in ExtremeCloud IQ’s new user interface based on customer usage or were not working in prior releases 
• There are specific 3rd party switches that will no longer be supported with ExtremeCloud IQ’s new user interface

What’s Not Changing

• No impact to network operations
• Same URL and login credentials
• No configuration, policy, or data loss
• No licensing or entitlement changes 

Resources

• UI Transition FAQs (attached)
• UI Feature Comparison (attached)

UI Transition Workflow Videos- Classic to new

• The following videos are available here:
• ExtremeCloud IQ UI Transition Introduction
• Device Filtering
• Device Onboarding
• Device Status, Health, Usage Capacity
• Menu Changes
• Upgrading Device

[DeVoID]

Hmmm. I just went into EP1 looking for "Planning" where you upload and draw out maps.... nothing.... nothing shows up even in search box!  WTH... and yeah, I dont see anything close to resembling Client 360!  This is not good!.

Most of the options are hidden under that left side Network Policies, then to the right, the drop down arrow.....  Like I said, I always switched from EP1 to Classic because I didnt like the look and feel, but now im trying to get familiar with it - because soon I wont have a choice -, its missing A LOT, or moved to places I cant seem to find - and I have been really digging -... 

I did find my imported floor plans, but only "Add Site" is available, and I may only need to create a new building, or add an additional floor, and that is NO where to be found, shown here:

I have 24 buildings, over 90 acres, lots of 2nd floors some of which get changed and so I have to re-draw parts/floors.....  <sigh> Its probably in there someplace - probably more of the ...'s to click on -, but just the fact its not obvious, missing, or buried, doesn't give me a good, happy feeling.

DeVoiD

Oh: And it cant sort the first column!!!! so my list of buildings is all over the place......

[Jan_Reister]

@DeVoID To add a floor to a building, click the 3 dots at the right and select "add floor".

[DeVoID]

@Jan_Reister ah ha!  Yup...that did it.

I noted when looking in physical view, and going to heat map, it can take forever to load - unlike classic interface - or simply fail to load at all..  the more i dive into what interface, EP1, Ill end up using, the more unusable it appears.....

Life = salmon always swimming up stream or maybe the greek god Sisyphus with rolling the boulder up the hill forever....  exactly opposite on what tech is supposed to do for humanity.

Thanks much,

J

[Brent_Addis]

Hey @DeVoID They do seem to be the same thing without the bells and whistles. I am looking at a screen labelled "ExtremeCloud IQ New" currently for one of our customers.

Re slowness, maybe check your DC locations. We had a bunch of customers who had been around for a long time, who had their RDC set to Ireland. We've moved them to sydney and customers are mentioning how snappy things are.

and it is the EP1 interface without the additional features provided by the full EP1 license such as AI etc.

I grumbled a lot about the interface at first, but once you zoom out, it's actually not that bad. Yes there is reporting functionality missing, and a few things are a bit clunky, but I guess make sure you keep your local SE updated with feedback that can be provided to product managers is key.

I've reported a dozen or so issues, and requested features that are actively being built and I've received pretty good feedback on. It's new and growing and I guess it's the way the worlds moving.

[DeVoID]

@Brent_Addis Thanks for that info.   I know what you mean about Data Center, and ours is set correctly.  It was wrong back in the day after Extreme bought out Aerohive, but I corrected it way back then.

Again, thanks for the info on what the differences are between new and EP1.  I have to say though, the interface doesnt have a good feel to it at all, and digging some more  into EP1 interfaces last night, I note that in the Network Devices view (Classic would be Manager >> Devices) in EP1 does NOT show connected Clients.......  Thats a HUGE miss, and its not even something available and selectable.  I need to be able to view - as I do in Classic - AP devices with these "headings" Online, Location, MAC, IP, Clients and OS/FW Version and EP1 has most of that but NOT Clients....... What!?

How they would miss that on a column is worrisome... its a basic option in Classic.  Worse still is that you cant size any columns in EP1, and either have to scroll all the way down, slide over and scroll up, or zoom out in the browser - but that gets to the point of useless without a dang telescope! -

Sorry, but I believe this is going to be a case of "forced to use" interface versus ease of use interface like classic is.  It took me a bit just to find where I would on-board a device.

I have no problem with "change", thats the nature of IT, but that interface is not ready for prime-time and even though its a ways off, I dont know/think if it will ever be ready... we can but hope though.

Speaking of hope, lets hope they fix the column and menu debacle, and make menus and "selectable's" (such as column's) a bit more intuitive, because if they are the same at the mandatory use as they are now, I see companies waiting until EOSL, ripping it out and going elsewhere (Extreme is not the only shop in town).  I manage only about 200 AP's, and can easily sympathize with those who have tons of companies, AP's and clients within their tenant, this has to be the world collapsing in on them.

Enough negativity from me.. not the way I like to start the day.  But because checking our wifi network is the start of my day, it rated this comment and reply. 

DeVoiD

PS: And dont get me started about the fact there isnt a PROGRESS BAR when updating an AP - Full or otherwise -.. That is almost unforgivable.

EDIT: I was Wrong about the progress bar... found it, or rather, I paid attention, and went through the Full Firmware Process of EP1, clicking Next, selecting AP, etc. and then after the submit, saw a box appear at the top of the screen, and clicked on View (before it disappears, which it must have done the last time) and it will show the progress bar in a separate window... so it there.. just be quick clicking on View.

PPS: I also noted that in XIQ the latest firmware for AP650 is 10.8.6.0 but in EP1 its showing 10.8.6.1.  Let me say that 10.8.6.0 is a MESS.  I did two of the same model AP's, one came up without issues, the other went offline ("device updated failed") and I had to go get a ladder (its mounted in a ceiling) and physically unplug its Ethernet (it wasnt even pingable).. This is going to be HORRIBLE, as I have about 150 more to go.  But im going to push firmware via EP1 and try 10.8.6.1. to see if that helps.  Extreme is realsing horrible updates in the last 8-10 months.... and needs to clear this up.... for the sake of their customers.  Ill create a new thread about this later today. 

Link to my post about it, inc screenshots: https://community.extremenetworks.com/t5/firmware/bd-p/Firmware 

[SamPirok]

@house_arelius - I think a lot of your questions have been answered by others but just so we've covered everything I wanted to get back to you. For client and device views, yes there are plans to update the visible data and I've mentioned where you can find some the current client view settings above, they can be tricky to find the first time. For more filtering capabilities, this is a large focus for the new few updates, so you should see improvements in that area very soon. I have added your feedback on the design navigation to the list we are taking back to the PLM team, appreciate the feedback there. Overall the intention is to have feature parody with Classic, if not process parody. Anything you find missing we will add for you, but it may not be where it used to be in the UI, if that makes sense. The overall goal is to bring a uniformity to our platforms so EP1 and XIQ can both be maintained and upgraded at a high and consistent level.

@hello-world - We are working on getting the FAQs updated; as far as I understand it after talking with the PLM team, all legacy APs that work with XIQ today will work with New XIQ. There are some other devices (switches and routers, see previous comments) that will not be in New XIQ, but APs there today will be there after the shift. The caveat and risk there, as many have pointed out, is that the EOSL devices may onboard at the start of New XIQ, but if a future update or bug breaks that connection, we will not be fixing it because the device is EOSL; so upgrading to devices that are still within their service life would be recommended. If you wouldn't mind sending me a private message with your Account Managers name, I will connect with them internally and make sure they get all the information we have so they aren't blindsided in the future. My apologies that this was your experience, I agree that is not what we wanted for our customers. Also Nithisha was helping me out on the community while I was sleeping, and she got some bad information from our internal teams; our apologies for that as well, she was just trying to get you information quickly and passed on what she was told. We have since clarified here and on the FAQs (although I see what you mean, FAQs still need further clarification, we're on it).

@Ralexander - Thanks for the pictures, that helps! In general filters are a big focus for the next few updates, but I've added this need specifically so it doesn't get over looked. Appreciate all your input so far!!

@DeVoID - You are my rockstar! I appreciate you taking the time to post such detailed feedback, I'm making sure it is all logged and seen by our PLM and leadership teams. I'm sorry I can't fix things right away, but the more I get from all of you, the more I can do to help. For the heatmap slowness issue, I checked with our GTAC team and it's not a known issue, so we'd need that logged in a support ticket so our engineers can start taking a look. For the planning area to draw out maps and Client 360 type details, our engineers send me a couple pages in the EP1 user guide that might help: This one for Maps, and this one for Client 360 type details. Please let me know if those don't cover your question and I'll go back to GTAC for more details. Finally, your question about 1130 replacements, @D_Bereda was right on the money; everything they said, our engineers echoed.

As far as I know that covers the outstanding questions, but if I've missed any please don't hesitate to let me know. Also please keep the feedback coming, I'm making sure it all gets recorded and shown to PLM and leadership. We want to make very sure your voices are heard here!

[house_arelius]

Thank you for the response and for the additional detail. It’s encouraging to see you actively gathering feedback and bringing it back to the team.

For me, the main concern is the timeline. With EP1 / XIQ “New” set to become the default in July, it currently feels like the platform is still in an incomplete state from an operational standpoint.

It’s completely understandable for some features to evolve or even be deprecated over time. The concern here is more around core operational visibility and workflow. Today, there are gaps in data views, filtering, and client-level visibility that many of us rely on for day-to-day management.

For example, in XIQ Classic, Client 360 provides a clear and immediate view of client state, health, and behavior within a single context. You can select a client and get an instant overview directly within the 360 page, and then drill into additional session detail via the client view if needed.

In the new UI, that level of visibility is reduced and more fragmented. The amount of detail available when viewing a client is minimal, and the overall client view doesn’t provide the same quick insight, particularly with the absence of a clear client health indicator and the amount of UI space taken up by the larger table view and fixed minimum column widths. That makes it harder to quickly understand what’s happening in the environment.

I’ve spent time trying to get comfortable with the new UI, and I’ve been through a number of platform transitions over the years. In this case, the challenge isn’t just that things have moved, but that it feels harder to maintain the same level of awareness and efficiency when monitoring and troubleshooting.

With the upcoming transition timeline, the concern is less about change, and more about ensuring that the new platform enables the same level of effectiveness before it becomes the primary experience.

[DeVoID]

@SamPirok you ARE the rock star here mate.  You ALWAYS post back to the community, and without you, this place would wither and die. No joke.  You ROCK!

I think this statement from @house_arelius sums things up for the new interface, "the challenge isn’t just that things have moved, but that it feels harder to maintain the same level of awareness and efficiency when monitoring and troubleshooting".  But as we get more and more comfortable with it, im sure it will come a bit more naturally, and also evolve into what "we" want based on the feedback - its very difficult to turn around and reprogram any code, especially in the middle of writing it -.

I think the push here, is to get it coded, created and out in the world. Contextual references, Menu placement, etc, all that can get moved and changed, but more easily once the code is in the real world.  For the interim, maybe open several parts of EP1 or XIQ New in different tabs within the browser.

@SamPirok Thanks so much for those PDF's.  Ill do my best to read them this weekend.  Im in the middle of a full on migration of Mac's (dont get me started) to Jamf Connect, or rather Im doing the new app registration, IdP, roles, etc, the desktop guys are doing all the leg work on the Mac part.  So its a bit like being buried at the moment.

I think all us forum "posters" should take a moment and thank @SamPirok for leading the charge for all of us.  Then also pause for a second, and acknowledge he said he was "allowed" to sleep.... wow, must be nice... I did it once, and it was quite enjoyable.  :). But seriously, this place wouldn't be anything like effective if was not for him at the front of this community, and he deserves kudos for that, as he has to be the "guy in the middle", and no one generally likes that.

Best,

J

[rogerwcsd]

In looking at the EP1 and new XIQ interface, I agree with previous comments in that the new interface has some niceties, but it's so less functional than the current XIQ.

Under "Monitoring > Network devices", I need to be able to filter based on location. EP1 only filters at the site level. I have only one site, but 8 different buildings. I was told several months ago that this would be developed, but nothing has changed. We really need to be able to filter down to the location and floor.

Filtering leaves so much to be desired as well. Again, under Monitoring> network devices, the filtering choices are again limited. We need filtering by "Device Connection State", please.

Thanks for your hard work to develop a next generation interface, but please don't force us to an incomplete platform.

[house_arelius]

To add some visual context to what I mentioned above, I pulled together a few comparisons between Client 360 in Classic and the current client views.

In XIQ Classic, Client 360 made it easy to quickly understand both the current state of a client and how it behaved over time. The ability to pivot between “Active” and “Inactive” clients, along with selecting a specific timeframe directly in the UI, made it straightforward to view client activity within context and correlate behavior across a defined period.

Classic Client 360 Overview:

Classic Client Details:

In the new UI, that same level of visibility is absent. The information is more fragmented, and it takes more navigation and a lot of scrolling to piece together the same perspective. The detailed client view also provides significantly less information.

New Client View:

New Client Details:

One area that stood out while comparing the two is how “Connectivity Issues” and similar metrics are presented. In the new UI, these now surface as high-level summaries, but it’s not always clear how to interpret them in context. There’s limited visibility into whether those issues are current, historical, or tied to a specific timeframe, and filtering into those views does not always provide clear or actionable results. 

In Classic, it was much easier to correlate client state with activity over a defined timeframe, which made it simpler to distinguish between “normal” behavior and something that actually required investigation. I’ve also found that when filtering for specific issues, the results can be inconsistent or unclear, as shown below:

I also noticed that in several areas, including the device view, issues are presented but there isn’t a clear or consistent way to pivot directly into the underlying detail. This makes it harder to move from identifying a potential issue to actually understanding what it’s tied to, as the issue indicators themselves are not clickable and do not provide a direct path to the associated logs or client data:

Overall, the main difference is how connected everything feels. In Classic, client state, context, and detail were tightly linked within a single workflow. In the new UI, those pieces feel more separated or, in some cases, simply aren’t present, which makes it harder to quickly build a complete picture when monitoring or troubleshooting.

While I realize XIQ Classic will remain available until the end of the year, it would be helpful to consider either extending the transition timeline or providing a more structured “classic-style” or high-density view within EP1/XIQ New during this period.

Right now, there’s a noticeable gap between the current experience and the workflows many of us rely on. Based on the feedback in this thread and elsewhere, it doesn’t seem like the new UI has reached parity in the areas that matter most for day-to-day operations.

I can see the direction the platform is trying to go, and I appreciate the effort to modernize and unify the experience. The concern is simply that, in its current state, it makes it harder to maintain the same level of efficiency and visibility, which puts users in a position where they feel less effective at managing their environments without a clear equivalent to what existed before.