A stale record of the device was found in the redirector Error when adding second Hand AP

[StruppNX]

Dear Extreme Support Team,  

I'm getting the "A stale record of the device was found in the redirector" message when trying to add a second hand AP1130 (Serial 11301803231714) that I'd like to play with in my Home Lab... 

Could you please unlock it for me? Thanks!

By the way: I think the extreme Networks Mail Servers might for some reason be blocked on Apple iCloud!

I had to create a new email on another service to sign up for this community (had forgotten my old password), as neither the password reset nor the email verification from extreme would reach any of my iCloud Mail accounts...

[SamPirok · Accepted solution]

Hello, thank you for the mention here. That device should be free to add to your inventory at this time.

Could you also please let me know what email address you were using originally in the community so I can investigate the issues you mentioned about not being able to reset your community password? 

[mehmet3824]

Hello, dear

officer, we have used the Ap130s, whose serial numbers I have given below, at the facility before. The IT staff left their jobs and we do not know which accounts they connected these devices to. We want to use the devices elsewhere again. Therefore, these devices need to be removed from the existing account. Can you help with this? Devices It belongs to TURKIS ENERJI company. Maybe the domain name turkisenerji.com is attached to an account. Can you help us? We have reset the devices to factory settings, but now when we add them, we get a warning that they are added to another account. I want the devices whose serial numbers I gave to this account to be removed. The new account is mehmettiras@turkisenerji.com needs to be transferred.

1. SN:01302002100078
2. SN:01302002111893
3. SN:01302002100023
4. SN:01302002100013

[sanderbekelaar]

I have the same problem can you open these serial numbers I bought this access point from the same owner

11301802230133 

02501805150572.

02501805150438.

02501805150175.

02501805150534.

02501805150527

02501805150553

[sanderbekelaar]