A stale record of the device was found in the redirector

[erolsurat]

Hi sir

I recently bought an AP460S12C and get the message:

A stale record of the device was found in the redirector.

Any help will be appreciated.

S/N:

44602106290004

Best regards.

[mike533]

The "stale record of the device" message indicates the device is still registered to another account or system. Contact the manufacturer's support team and provide the serial number (S/N: 44602106290004) to request the removal of the stale record. Ensure you have proof of purchase ready to verify ownership.