AreoHive’s SR-2124P Device update failed.

[Anonymous]

Hi

We have a few AreoHive’s SR-2124P at a customer with the same error Device Update Failed.

Currently we are running 6.5.13.0 and I want to go to the latest version (6.5r14)

But as soon I run the Update for the latest version I get Device update failed.

error message is 

HM Alarms

Could not download

Also tried reboot, but we have same behavior on all the SR-2124P (all on same firmware version 6.5.13.0)

It also complain about 

System

Currently, there is no radsec proxy in this DA domain. (candidate number is 1)

Can we install the IQ Agent on our customers AreoHive SR-2124P and AP230 AP’s?

How can we resolve that?

[Anonymous]

@Sam Pirok    Case nr is 02355916

Thanks

[Anonymous]

Sure I do that thanks @Sam Pirok 

[SamPirok · Accepted solution]

It should be possible since the SR2124P is listed as supported in the release notes of 6.5.14.0. However, I have been able to find a few cases that are having similar issues with this firmware version so I think this is a deeper issue.

Would you be able to open a support case? If you can let me know the case number you are given, I can update the case with what we’ve discussed so far so the engineer helping on your case doesn’t have to start over. 

[Anonymous]

We are using cloud hosted XIQ @Sam Pirok 

Is it possible to update these SR2124P to the latest firmware 6.5.14.0?