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Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ” error when adding to my account.

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ” error when adding to my account.

thaihv3
New Contributor

The device serial numbers I am trying to add are: 02501603210264,02501610130752,02501610130854,02501610131194,02501610211027,02501610211030

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1 ACCEPTED SOLUTION

a_huerzeler
Contributor

hi thai,

that sucks! the seller of the APs hasn’t removed the serial numbers in his redirector or ExtremeCloudIQ instance. 

maybe @Sam Pirok can help you out?

Good luck!

View solution in original post

12 REPLIES 12

thaihv3
New Contributor

Yes, thank you. I informed my buyer, they added it to cloudiq ok

SamPirok
Community Manager Community Manager
Community Manager

Thank you for your patience here @thaihv3, those devices should now be free to add to your inventory. Is there anything else I can assist you with? 

SamPirok
Community Manager Community Manager
Community Manager

Thank you for those serial numbers, I have contacted the original owner for those devices as well. I’ll let you know as soon as I hear back. 

thaihv3
New Contributor

I tried adding AP230 device but no success
Thanks for your help.
Thank you so much

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