Global search not returning results for specific ECIQ accounts

[w1f1n00b]

I have one of my ECIQ user accounts that has reported not getting results when searching using global search (magnifying glass at top right of window).

I can perform the same search term on my account and get results. I’ve tried changing the permissions on the account from observer, to help desk, to operator with no change. I’ve also tried changing the site access.  I’ve even created a new account to rule that out. new account has same issue.

What aspects of an account could affect global search functionality?

[SamPirok · Accepted solution]

Hi John, thanks for your patience, I looked up that APC but it’s several years old and I don’t think it’s related. I’m sorry I can’t be more detailed than that, but APCs are internal only. I ran your post by an XIQ engineer and they requested a case as well so we can start digging in to this with you. 

[w1f1n00b]

Haven’t gotten around to a case on this, but do you think it could be related to this -

APC-19474

The type-ahead (live search) functionality sometimes displays incorrect or no information.

Any details on when or why this happens related to this note?

[SamPirok]

Hi John, sorry for the long wait here. I haven’t found anything that should change the search results like that, and I’m also getting bad search results in my lab. I think you’d need to file a case for this issue so we can get our engineers on it.