04-03-2021 03:39 PM
Hi all,
I’m in charge for an ex Hivemanager NG cloud licensed version with 3 AP122 on it.
At this time it’s become an ExtremeCloud IQ pilot that tells me “
“
Considering that this is my home network, i’ll prefere to demote my system to the connect free version instead of paying other 3 years for it.
The only documentation that i’ve found, sadly, is about how to upgrade the system, and not to demote it.
Someone can help me?
Solved! Go to Solution.
04-05-2021 02:33 PM
Hello, unfortunately there is no way to downgrade a XIQ Pilot version to a XIQ Connect version. You can change a Connect account in to a Pilot account, but not vise versa. To move to a new Connect instance I would recommend taking the following steps in this order:
To create the temporary key for you, I’ll need to know your VIQ name. You can find this by logging in to XIQ> Click on the silhouette icon in the top right corner> Global Settings> VIQ Management> Should be the top line here starting with “VHM-”. If you’d rather send this ID to me directly, please feel free to email me at community@extremenetworks.com.
04-29-2021 03:23 PM
thanks sam pirok, i have’nt seen your answer until today, sorry.
i found the problem quite peculiar, but i don’t fight treadmills, so i take it for the best possible answer, i’m starting planning to remake the full configuration of my home wifi network and ASAP i came to you for the temporary license.
thanks a lot, at least i don’t spent any more time searching for something that is impossible
04-12-2021 06:09 PM
I ran this past our top XIQ technician and unfortunately I didn’t find out anything new. The way I understand it, there are such drastic differences between what is enabled in Pilot and what is available in Connect, that there isn’t a way to translate network policy settings back in to what Connect can do and still keep everything intact and functional. I’m sorry I don’t have better news for you here but I would be happy to help with the move over anyway I can.
04-12-2021 04:33 PM
Is this a joke? I can’t believe that Extreme Networks is such bullshit?!?!? Why can’t we easily downgrade the system without losing all configurations?
04-05-2021 02:33 PM
Hello, unfortunately there is no way to downgrade a XIQ Pilot version to a XIQ Connect version. You can change a Connect account in to a Pilot account, but not vise versa. To move to a new Connect instance I would recommend taking the following steps in this order:
To create the temporary key for you, I’ll need to know your VIQ name. You can find this by logging in to XIQ> Click on the silhouette icon in the top right corner> Global Settings> VIQ Management> Should be the top line here starting with “VHM-”. If you’d rather send this ID to me directly, please feel free to email me at community@extremenetworks.com.