Hi, I have a brand new sealed WS-AP3865E access point manufactured by Extreme Networks that I'm trying to onboard to the ExtremeCloudIQ Portal. Using the serial number to deploy directly to the cloud I'm getting a error of an unexpected format.(Value should be 14-Character alphanumeric value) My serial is only 12 characters long. Has someone faced this issue before?
Hi paul, I had a similar issue with an AP130. Not sure if this will work for you but I preceded the thirteen digit serial number with a zero and that worked. Have you tried the same with two leading zero's??