I can't see all my equipment

[eduardo_cruz]

I added a new AP 410C to my system. They are all seen online but only viewed 2

[eduardo_cruz · Accepted solution]

You can already see the AP. I did not have a location assigned. In the logs I could see that.

This AP added it about 50 minutes ago and still does not update the firmware, the service is down in that area.

[SamPirok]

Thank you for granting me access. I’m not seeing your organization on my list yet, but it might take a few minutes to populate. I’ll check back in a bit to see if I can see your organization. 

[eduardo_cruz]

I am sorry. I already sent you access.

[eduardo_cruz]

I have a problem.

Organitation Name:  Agricultura Controlada S.A. de C.V.

[SamPirok]

Thanks for confirming that for me. I see that serial number registered to your XIQ instance. Would you be able to add me to your XIQ instance as an external admin so I can see if I have the same issue? If you could, please use the email address spirok@extremenetworks.com. I’ll also need to know your Organization name, which you can find in XIQ under Global Settings> Account Details> Scroll down to the Organization Information section, then Organization Name should be the next item listed.