Hi team,
We recently acquired or inherited physical custody of 3 legacy Aerohive access points that are currently locked to an unknown ExtremeCloud IQ (VIQ) account from a former IT administrator who is no longer with the company. TPT portal
Because we do not have the original purchase invoices or contract numbers, GTAC has been unable to process a standard release through the portal. However, we have full physical possession of the hardware and can provide clear photos of the MAC and serial number tags on the back of each device as proof.
Could a Community Manager or support representative please assist us in getting these serial numbers released from the legacy tenant so we can register them on our current account?
Thanks in advance for your help!
