Need Community Manager assistance: Orphaned Aerohive APs without original invoices

[craig42son]

Hi team,

We recently acquired or inherited physical custody of 3 legacy Aerohive access points that are currently locked to an unknown ExtremeCloud IQ (VIQ) account from a former IT administrator who is no longer with the company.   TPT portal

Because we do not have the original purchase invoices or contract numbers, GTAC has been unable to process a standard release through the portal. However, we have full physical possession of the hardware and can provide clear photos of the MAC and serial number tags on the back of each device as proof.

Could a Community Manager or support representative please assist us in getting these serial numbers released from the legacy tenant so we can register them on our current account?

Thanks in advance for your help!

[Nithisha]

Hello craig42son, 

This request can be resolved only by the GTAC Team via support case. To get further assistance the asset should be re-registered from the previous owner to your account, we recommend contacting our Sales Team who can guide you through the available service options and the required transfer procedures.

The following link helps you to Contact our Sales

https://www.extremenetworks.com/contact-sales/

Note: If the device has reached End of Service Life (EoSL), we will be unable to assist with the transfer of asset ownership, as this process requires an active support agreement and the device is already service-obsolete.